SORU: verilen duruma uygun düşen cümleyi bulunuz
You are a customer service representative working for British Airlines. Due to unusually bad weather over a mountainous area, the flight to Sofia has been cancelled. Your manager has informed you that you can offer customers either a full refund or the transfer of their ticket to another day. A customer approaches your desk after hearing the announcement of the cancellation and you explain:
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We apologise for any inconvenience, Sir. Would you like to fly on another date, or have your money back? |
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We are sorry about the delay, Sir, and will inform you as soon as we have any further information about your flight |
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I'm sorry, Sir, yours is a non-transferable ticket, so I can't give you a refund. |
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I'm afraid there won't be any more flights to Sofia today. Would you like to fly somewhere else instead? |
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As the flight to Sofia is cancelled, we recommend that you fly to Belgrade and take a bus from there. |